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Customer Service Representative Remote in Remote US, United States Customer Service & Transaction Processing at Conduent

For some, remote work can improve employees’ work-life balance. A recent study by Owl Lab showed that 84 percent of remote workers are happier working from home [2]. Being able to pick children up from school, tailoring work hours based on individual needs, and saving time by ditching the commute are some potential benefits.

Show that you’ve thought it through and have the necessary equipment to do your job. You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. Consider asking your employer to test a hybrid work schedule first.


Aside from being technology proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs. For many, the biggest attraction of remote work is that you can work from home. Be ready with positive reasons for making the switch, and demonstrate how it can benefit the company.

  • Those are the kinds of interactions that are going to help you progress your career in the future.
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However, when your only means of communication is email or live chat, all you have to represent yourself and your reputation are your written words. So, make sure you’re always getting your point across clearly and leaving no room for misinterpretation. Let’s discuss the different factors that can help you understand if at-home customer service positions are right for you. Working from home calls for proper remote work practices, as it can be challenging to stay self-motivated to work alone.

Director of Scalable Support

Hires remote customer success managers who have experience in product management. Rather than selling products to customers, customer success managers will highlight what a customer can do using Aha!. Into the customer’s existing tools as well as creating best practices that will lead them to success. Zappos, an online retailer, is well known for its excellent customer support.

remote customer service

However, if you are interested or need to do so, it can be the perfect decision to match your lifestyle. And, if you’ve got a knack for communication and problem-solving, that remote job might just fall under customer service. Finding a job can be difficult when your lifestyle doesn’t permit you to go into an office. Perhaps you need to be a stay-at-home parent, or you dream of being a digital nomad, or your ideal job happens to be halfway across the country — or the world — from you. Whatever the case may be, your current situation may call for you to look into remote jobs.

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Even though some remote customer service roles will dictate a specified schedule to be on the phone or online, much more flexibility is possible with a remote role. The same Owl Lab study discovered that 40 percent of people surveyed would take a 10 percent pay cut to be allowed to continue working remotely indefinitely. Many industries offer remote customer service agent positions, including retail, government, financial services, call centers, and insurance. In addition to offering remote options, employers hiring for remote customer service jobs often offer part-time and flexible schedule options.

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